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Yuri Gadow

Is local process improvement ineffective?

As the diversity of software organizational structures I’ve worked with grows, I become more convinced of the futility of limited, localized implementations of typically effective processes, e.g., Scrum, Crystal, XP.

Each organization has a different root cause for this constriction of throughput, but the situation can be generalized: dysfunction of a larger organization is generally stable enough to seek and successfully to return to its original—via compensation elsewhere or direct counteraction—any time a team increases it locally.

There are benefits to applying good process to individual teams, or even one team, but the benefits neither extend to organizations’ profit or customers’ return on investment; they’re limited to the well-being of the teams.

There isn’t a good solution to this—good in the sense of being usable by the same people who’d start to implement high-throughput processes on the line—rather, recognize that localized success in mediocre company cannot, sustainably, reach the customer and if we want to, we have to find a way to go beyond the line to increase companies’ tolerance for throughput.


Fundamental: Focus

Software development is making tools to help users’ achieve their goals. We are paid to make tools when most valuable and keep them working till not.

Our companies are composed of people, processes, and resources we can focus or defocus on that goal—perfect value and timing.

Everything we do that limits precision of focus is waste. Some waste is necessary, most not.

Simple.

Rare.

We design companies to have an optimal structure, theoretically meshed cogs—very different than designing total focus on delivering value. And, most of us have an interest in and enjoyment of defined processes as solutions—failure demands a new process.

To avoid the first, we need leaders and managers with a better than incidental understanding of problems of execution, organisation, and discipline; those believing their lot is to lead and focus the organisation on value, not raise their previous function to the fore of priorities or to build an enduring structure.

To correct the second, we need to understand that processes are merely tools—even our newest gadget Agile. When we use processes without continuous examination of applicability, see them as ends, or become inflexible in perspective, we waste even as we fly the colours of the customer—falsely.

We choose where to focus, usually with good intention and poor result. But, where there’s good intention there’s hope. If you have the courage to ruthlessly examine your rationale.


Darfur in Google Earth, a quick guide

An unusual tool for learning about the Darfur conflict is Google Earth. A variety of organizations and people gathered data for the software—photographs, testimony, statistics, and markers—to create a virtual overview.

a screenshot of Google Earth showing information from the Crisis in Darfur layers

See for yourself

Google Earth is a free download, and the United States Holocaust Memorial Museum provides a layers file containing the project data.

  1. Download and open Google Earth
  2. Download and open the layers file

You should now see Darfur, with flame icons representing destroyed villages. Click, drag, and zoom to investigate.

  • In the list of layers, under Primary Database – Global Awareness, will be USHMM: Crisis in Darfur containing several layers you can turn on and off.
  • To zoom and center on Darfur, double-click the USHMM: Crisis in Darfur layer in the list.
  • When clicking on an icon overlapping others, they will spread apart and you will need to click the target again.

Elsewhere

There’s been so much coverage of this project I hesitated to post—until I noticed most of the coverage didn’t have good links for people wanting to see for themselves.

The Ogle Earth blog has a comprehensive post with information and links for traditional media coverage.


A little background on ACCIÓN

Supporting microfinance institutions or lending directly can lead to information overload. It’s easier to give to network support organizations, like ACCION, that research and give microfinance institutions startup help, technical services, loan guarantees, and more.

I found choosing among these organizations still challenging; hopefully, I can save you some of that effort. Here’s information I gathered on one while researching the field.

Overview

In 2006, CEO María Otero spoke at Google.org, about ACCION’s history and approach.

(Your program removed or cannot display this video, the original is available here: http://video.google.com/videoplay?docid=6432998921540944633)

  1. 01:38 – Background
  2. 08:10 – ACCION’s approach and anecdotal history
  3. 14:23 – Linking microfinance to traditional banks
  4. 24:47 – Technical assistance
  5. 26:50 – Equity funds
  6. 28:40 – Summary
  7. 37:54 – What differentiates microfinance organizations?
  8. 42:20 – Does ACCION market entrepreneurship?
  9. 46:05 – Are women better borrowers?
  10. 51:13 – What’s the next breakthrough?

Some Numbers

ACCION started microlending in 1973, now it:

Choices

There are many network support organizations; in 2004 the Consultative Group to Assist the Poor compared thirty-three in What is a Network? Diversity of Networks in Microfinance Today:

range graph of NSO’s, showing ACCION and most as having a diverse range of borrowers

This graph from the report shows ACCION, and most, serve borrowers in multiple levels of poverty.

Elsewhere

The Economist covered ACCION in From charity to business, MIXMarket has a brief profile, and GuideStar has the 990s. ACCION is on ChangingThePresent and mapped on Xigi.


Studies on giving, little for the poor

Sheryl Sandberg, VP at Google and board member of Google.org, wrote The Charity Gap for today’s Wall Street Journal. She cites several studies on charitable giving in the US, the first commissioned by Google.org and done by the Center on Philanthropy at Indiana University:

[…] 8% of donations provide food, shelter or other basic necessities. At most, an additional 23% is directed to the poor […]

The rest went to education, health-care, arts, religion, etc. She also cites a Bank of America study:

[…] people who earn more than [US] $1 million per year give only 4% of their donations for basic needs and an additional 19% to other programs geared toward the poor.

I don’t know of either study, if you do, please comment with a link or reference.

Bank of America’s Study

I did find a 2006 study, by the Center on Philanthropy and the Bank of America, Study of High Net-Worth Philanthropy, that covered households with incomes over USD 200,000 or assets over 1,000,000. They reported 5.2% (6.5 billion) donated to basic needs.

graph of high net worth giving

These donors gave 27.8 billion to religion, i.e. 22%; the rest of the population gave 60% to religious organizations. But, they reverse roles on basic needs, the wealthy gave 5.2% v. 11% for everyone else.

Elsewhere

Todd Cohen covers this in Google finds disturbing charity gap on Inside Philanthropy, with interesting data on overall personal and foundation giving in the US.


Biblio

John Maynard Keynes

We’re discussing and referencing Keynesian economics quite a bit in the recession. Robert Reich recently wrote a short bio of Keynes and Wikipedia’s entry is informative. Looking at the cast of characters throwing in the free–markets towel these days, I can’t help but trot out the saw: if you can’t beat ‘em, join ‘em.

Who Killed Jdimytai Damour?

What responsibility do we have to live beyond instinct and unconscious behavior? Surely this wasn’t simply a crowd of murderers in a store managed by the criminally negligent. Yet, at the end of the day, a human being lost their life because of a holiday sale. There are many things we can do to prevent this, as others note in comments, e.g., distributing numbers, using crowd flow techniques. But, should we, as thinking people, have to do so prevent us from killing us over a television?

Pickens Plan

Here’s a clear, short talk by T. Boone Pickens about concepts from his plan to shift natural gas to transportation and back fill power production with wind generation; a hat tip to Presentation Zen.

Any Requests?

I’ve come right to the brink of erasing my numbers and asking which the audience wishes to see in more meetings than I care to remember. (Hat tip to Dan Roam.)

How to Keep Your Ego in Check

Reading this, I tried to think of any of my many mistakes with a root cause I wouldn’t label with Sondheim’s wonderful, a “bad case of importantitis.” Not one. And, I can think of many victories where I, almost forcefully, pushed my ego aside to let another’s perspective in. And, that’s good advice to surround oneself with jokesters, it’s too easy to let people around you, without a sense of humor or hypersensitivity to it, drive away that great tool of humility, laughter. See also:  King Remembered on 40th Anniversary of Death.

A world without trucks

A problem with ideas like underground logistical networks is the preclusion of a market by the commonality of resources—like any transportation or fixed communication system. An obvious solution is government leadership that builds the solutions or sets up a foundation such that commercial competition is workable, e.g., communal ownership of infrastructure with commercial services atop. That requires a system of government that promotes leaders above flacks. Continued experimentation with democracy is the only way to create that system; unfortunately, most people think of democracy as a finished system.

The Rise of American Incompetence

An answer to Gross’s question, “We used to be the world’s most skillful entrepreneurs and managers. Now we’re laughingstocks. What happened?” is that American education system hasn’t significantly changed or improved insofar as I can see by examining the products during hiring. And, finally, we’re liking irrelevance even less than change.

How do I persuade you?

This made me wonder how can I persuade software engineers that persuasion is a critical skill for them.

InSTEDD update: Building the technologies of outbreak containment and humanitarian action

Giussani’s post was the first I’d heard of InSTEDD, a fascinating idea I’m really looking forward to learning about—should they’re Flash website begin working again. In the mean time, there’s presentation by Peter Carpenter.

More on CalHospitalCompare.org

There are days when I think abolishing measurement in business would be best; it is astoundingly misunderstood by most managers and executives I encounter. Though, in their defense, I sense the misuse comes from a desperation to do something, anything, to feel they’re affecting events non-randomly.

Women Take Almost 50 Percent More Short-term Sick Leave Than Men

Two points struck me reading this: first, could one post about something like this without sanction in a climate like the US and, second, I’ve observed the opposite in software engineers. Perhaps because, to modify a saying, women become engineers for a job and men to escape them.

Lower-income Neighborhoods Associated With Higher Obesity Rates

Interesting that side-effects often reverse as other problems are solved. Now, fat masses and skinny elite.

The Case for Wal-Mart Winning the Nobel Peace Prize

I do enjoy a little contrarian reasoning.

Making Science a Presidential Priority

It’d be nice to have a president in the U.S. who realizes the choice to believe a microwave will work and evolution won’t is an irrational mode of thinking best not applied to national policy.

5 dangerous things you should let your kids do

Pain, fear, and suffering are just as important growing up as the positive people so emphasize these days; though they educate well enough in far smaller doses.

McDonald’s Given Power to Award British School Qualifications

I suppose if they’re too lazy to work and school, as I was, replacing the one with the other isn’t a terrible way of reintroducing concepts like consequences and side-effects of decision-making with imperfect options—a lesson in itself.

Ethics of Autonomous Military Robots

One of the simpler and more important rules of product design rarely understood by product managers: never include functionality that, even subtly, encourages a user to adopt a stance dangerous physically or financially if the system later behaves undesirably. Or, don’t make users think a failing system can, while failing, stop itself from killing you.

Three MSF Aid Workers Killed in Serious Incident in Kismayo, Somalia

Service.

Sense Of Injustice Reverses Effects Of Power

This reminds me of one truism of leadership: the moment one feels entitled to lead is followed by a long moment of failing to lead.

A Better Place

A brief, interesting history lesson—Muslims in Europe during the Early Middle Ages—as book review.

Why Are Tax Burdens So Different in Different Developed Countries?

Interesting numbers and, while I’m not sure I followed the reasoning and the Becker’s response, a welcome distraction from contemplating my own.

A Project Planning Pop Quiz

Reading Shore’s quiz, I had to imagine how the CxO’s and VP’s I’ve known would answer. I had trouble thinking of any who might be water-boarded into saying answers A and B are incorrect, never mind understanding it.

Is Sears Engaging in Criminal Hacking Behavior?

I wish I could be surprised by these sorts of behaviors. But, I’ve seen too many companies from inside and the twisting of reason that occurs with bad leadership and culture.

Expectations of Privacy in the Information Age

Heard on the radio today, a wish that everyone “had a property right over the commercial use of information about themselves [...] like mineral rights or water rights”—so obvious and fair I cannot imagine it coming to pass.

Legal Fictions

Year’s end and we’ve the usual, remarkably uninteresting, volley of top ten and one hundred lists. Found in the aftermath, one worth reflecting on in 2008: highlights of half-truths from those we elected.

Self-healing airplanes are on the horizon

Fascinating. Self-healing structural composites and oil repelling materials. Maybe some of this will spill over to gel-coats that degrade and crack in a few years on sailplanes I fly.

Scientific Literacy a Qualification for Office?

While I’d like a controversial debate, sound bites and rear-end covering would dominate, one not so might provide better understanding of candidates’ ability to discuss, learn, and reflect on science. Moreover, I struggle to imagine the 2008 candidates in a scientific debate. A few might emerge without disaster, but we’d probably have to start over with a new crop. The call at sciencedebate2008.com.

Visualization of names and words used by Presidential candidates

Odd use of data and resources that takes us further from intelligent and deep debate where ideas are expressed without fear of quotes spun out of context to sell media.

Welcome to the new Microsoft Security Vulnerability Research and Defense blog!

The new MS security blog seems a good move; even when little is accomplished, adding transparency tends to improve the customer experience, especially with those more technically adept. Interesting, albeit standard, decision to make a static information outlet rather than a dialogue, i.e., no comments allowed.

French Aid Workers Get 8 Years Hard Labor

Weird. Was this a child laundering scheme, stupidity run rampant, or a misunderstanding? Even (especially) when a cause pulls you emotionally, research before you give.

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